Chapter 3: Customer Communications

Chapter summary

Chapter 3 covers what a firm may communicate and under what rules. The three categories — retail communications, correspondence, and institutional communications — have different approval and review requirements. Retail communications to more than 25 investors in 30 days require principal pre-approval. Research reports require specific conflict-of-interest disclosures. Know the rules for prospectus delivery, social media, and the cooling-off period for new offerings.

Key concepts

• Communication Standards
• FINRA’s Communication Rules
• Communications - Internal Review Procedures
• FINRA Filing and Review Requirements
• Communications Regarding Investment Companies
• Communications Regarding Variable Products
• Options Communications
• MSRB Rules-Communications
• Communication Regarding Collateralized Mortgage Obligations
• Research Analysts and Research Reports
• Communication Standards
• FINRA’s Communication Rules

Unlock the full chapter loop

Full access opens the chapter reader, section-tagged flashcards, mapped questions, progress tracking, and the timed exam simulation.